Refund policy

Customers may return or exchange items up to 14 days after delivery with a 10% restocking fee. Returns will not be accepted if requested over 14 days passed the delivery date noted on the order tracking. Custom orders will not be accepted as a return. Any extensions to the exchange time frame must be requested before the 14 days have expired - There are no extensions on refunds. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Customers are responsible for return shipping labels and packaging.

Products marked down in price are final sale items and not eligible for return (these products are marked down with their reduced price in yellow). Please note that full-priced items purchased using discount codes or during a site-wide sale period are not considered final sale.

Please allow up to 14 business days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original Kalaqtic branded packaging will result in a repackaging fee of $5. Customers returning items for a refund will not be refunded the original shipping cost or any applicable customs duties/taxes as the case may be. Returns submitted for refunds will be subject to a 10% restocking and handling fee.  For all accessory/garment returns and exchanges, items must be unworn, unscuffed, and otherwise undamaged. 

Please email contact@kalaqtic.com for return inquiries.

 

Eligible refunds will be processed back to the original payment method within 3-5 business days of the product being inspected and approved at our facility. In the event the payment method and/or card used to place the order is no longer active or available, we will provide a credit code for the value paid. We are not able to provide refunds to any other account, other than the original one used to place the order.